Platform | Smart Services Group

Platform overview

Every AI capability your brokerage needs

From the first quote to the final POD — pricing, matching, dispatch, sales, risk, and intelligence modules designed specifically for vehicle logistics.

Pricing & Margin

AI Load Pricing Engine

Core module

Stop guessing market rates

Predict fair carrier rates, customer quotes, booking probability, and pickup timing from lane data, seasonality, and historical performance — before you pick up the phone.

Inputs

ZIP codesVehicle typePickup dateOpen / enclosedCurrent marketHistorical lanes

Outputs

Recommended quoteExpected carrier payoutBooking probabilityDays until pickup3–7 day price forecast

Example output

Sample quote

$1,195

Carrier payout

$945

Book probability

87%

AI Dynamic Pricing

Airline-style lane pricing

Prices adjust hourly based on lane demand, carrier availability, fuel, weather, holidays, and vehicle type — so margins stay protected.

AI Carrier Negotiation Assistant

Counter with data, not gut feel

When a carrier asks for $1,350, get a suggested offer with historical acceptance rates and comparable closed loads from yesterday.

Example output

Suggested offer

$1,200

Accept rate

74%

Market close

$1,185

Dispatch & Matching

AI Carrier Matching

Core module

Uber-style matching for transport

Surface the best carrier for each load using lane history, current location, DOT record, reviews, cancellation rate, insurance status, response time, and empty miles.

AI Dispatcher

Core module

From instruction to booked load

Say "Move this BMW from Dallas to Miami before Friday." The system creates the load, posts to boards, contacts carriers, negotiates, books, and updates your CRM. You approve.

AI Route Optimization

Profitable multi-stop routes

Builds carrier routes that chain loads across cities — Dallas → Houston → New Orleans → Atlanta → Orlando — minimizing deadhead miles.

Customer & Sales

AI Phone Agent

24/7 quote and booking

Handles inbound calls: answers questions, collects pickup and destination, generates quotes, books orders, and collects deposits — without waiting on hold.

AI Sales Coach

Personal trainer for every rep

Analyzes sales calls for confidence, objection handling, pace, interruptions, and closing technique — then tells reps exactly where they lost the deal.

AI Customer Intent Prediction

Call hot leads first

Scores who is likely to book, who needs follow-up, who is price shopping, and who will cancel — so reps focus where revenue is.

AI Email + SMS Automation

Instant status without staff

When a customer asks "Where is my car?" the system checks GPS and replies instantly — no dispatcher needed for routine updates.

Risk & Quality

AI Fraud Detection

Catch bad actors early

Flags fake carriers, stolen identities, suspicious MC numbers, payment fraud, and double-brokering before they cost you a load or a claim.

Pickup Delay Prediction

Problems before they happen

Predicts delay risk from weather, carrier history, lane congestion, holidays, traffic, and pickup windows — then notifies customers proactively.

Example output

Delay risk

82%

AI Damage Detection

Claims backed by evidence

Compares customer-uploaded vehicle photos to detect dents, scratches, broken glass, and bumper damage — before vs. after delivery.

AI Document Processing

Paperwork into CRM automatically

Upload BOL, insurance, driver license, registration, or POD — data extracts and lands in CRM fields without manual entry.

Intelligence Layer

AI Knowledge Graph

Core module

Your business as connected data

Customer → Order → Carrier → Driver → Truck → Destination, linked in a graph. Ask complex questions across chargebacks, delays, and lane performance.

AI Operations Copilot

Core module

Logistics-native assistant

Ask which orders are at risk, which carriers to avoid, why Texas profits dropped, or which loads are stuck 48+ hours — with access to CRM, TMS, email, and call data.

16 modules ready for your operation

Pick a plan that fits your load volume, or talk to us about a custom setup.

Book a demo